You may cancel your order at any time before it has been shipped for processing. To cancel an order, please contact our customer service team immediately. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that refund processing times may vary depending on your financial institution, but typically take 3-5 business days to reflect in your account.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a partial refund or may not be eligible for return at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error (such as shipping the wrong item). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The exact timing depends on your payment provider's policies. Please note that shipping costs are non-refundable unless the return is due to our error.
For items purchased during promotional periods or with discounts, only the amount you actually paid will be refunded. Gift cards and certain digital products are non-refundable unless otherwise specified at the time of purchase.
If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us with your order details, including the date of purchase, payment method used, and any relevant transaction IDs.
We will investigate the matter and work with our payment processors to resolve any issues. In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method after verifying your identity and payment details.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Bluxebaghaven Trading Co.
Address: Calle 17 No. 406, Vedado, Havana 10400, Cuba
Phone: +53 7 835 6214
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (GMT-5). We strive to respond to all inquiries within 24-48 hours during business days.
